Important Changes & Updates to Desert Nurture
- 1 day ago
- 5 min read
Hello! 2026 has been quite the year of change for many, being the year of the fire horse we wouldn't expect anything less, it's also moving so quickly! We want to thank you for being one of our customers, helping to promote sustainability and positive eco-friendly changes to our environments and your homes. We're here to share with you some upcoming changes to our business and how we will be moving forward! Thanks to your continued use and referrals of our services we have some changes we will be rolling out in order to keep up with growth and maintain balance in our day to day business operations.
These changes will not impact your landscape services. These changes are centered around new business operations & communications.
Policies & Procedures Updated: As of August 2026 we have updated our policies and procedures. It goes in depth about these changes highlighted in this email. For those who don't know, we have a document outlining all of our client policies and service procedures, it is located at the footer of our website and in our new estimates and invoices. We recommend reviewing prior to your next appointment.📄
To view this document you can click this link: Updated Policies & Procedures Document
Scheduling & Payment Systems - As you may have noticed already, we have switched to Jobber for all of our business operations. You can now access your very own individual client hub. You will get automatic notifications for upcoming appointments, be able to make requests for work, view and pay invoices, accept estimates, add a card on file and more!
Client Hub Link: Login to your Client Hub
Login with your email on file with us, you can also click on any link sent to you from us via jobber; such as an appointment reminder via text or email. Look in the top left corner and click "menu", view invoices and make request from there! Here is a how to guide offered from jobber as well for clients: Help Article
Cash payments - Due to our changes with increased schedules and workers we will be making changes to onsite payments. Those who opt to pay with cash MUST pay the day of services while we are there, we cannot come back to pick up payments. Please have your payments ready before we arrive. If you are unable to pay with cash the day of you will need to pay via our new invoicing system using your debit/credit card or bank transfer (which may incur additional fees). Also: You can now save a payment method on file in your client hub, very helpful for those who have routine visits!
Booking Appointments - You may now also make a request for an appointment via Jobbers client hub (Our new business system platform). 📅 Instead of texting a request which can get lost, you can easily click to your account via your client hub, upload photos, make notes, and leave a request for landscape services. That way we have a clear record of it and you can see the progress! This is how we would prefer to receive requests from now on for our organizational purposes and easier business management. Request an Appointment
Estimate Fees: Starting September 1, 2026 we will begin charging for on-site estimates. $40 for routine landscape services & small clean ups, $95 for larger projects. For more information see our "Policies & Procedures" or give us a call!
Trip Charges - We will now have a trip charge for all onsite visits such as plant & irrigation consultations. If you have us come to your property for questions, concerns, or anything related to landscape care that is outside of routine visits or scheduled projects, there will be a base rate charge of $85 for the visit + any additional fees that incur from the visit. That fee does not apply to routine visits or irrigation warranties*
Have general plant questions? There are many apps and free AI assistance that offer in depth help about your plants. Apps such as, "Picture This" and "Google Lens" give you the ability to upload photos and get detailed information that you can save and refer back to about your plant.
Texting & Communications - To help manage client communications, we ask that all clients limit texts and use their new client hub for service related requests.📱 Such as; new or additional service requests, view all upcoming appointments, view & approve estimates, pay and see invoices, etc. If you need to make changes to your service please email or call us. We are planning on leaving texting for confirming arrival times for estimates and notice of completion. If you have questions about your services and need to go over the work done on your property, please let us know and we will set up a phone call with you to go over everything once we are done on the jobsite. All other communications can be achieved via email desertnurture@gmail.com
Please note that we do our best to respond to all inquiries as promptly as possible. As an owner-operated business, response times may occasionally be longer than anticipated, and replies can currently take three to seven days. We are hoping that Jobber’s Client Hub will help simplify communications and streamline service.
Book in Advance: Autumn is coming up soon🍁. This year we have been booked several weeks out with very limited availability for last minute requests. Plan ahead! While we do offer a rush fee on certain projects, we may have limited availability with the upcoming busy season!
Resource Guides - Have questions about sustainability, eco-friendly plant solutions or irrigation? We will be offering free resource guides on our blog in the future. We also recommend the UofA's cooperative Extension website for in depth articles and helpful guides on matters such as plant diseases, citrus issues, irrigation timers and watering amounts specific to Tucson & Phoenix. Please check these links out and learn more!
Watering Guide:
Citrus Resources:
September Gardening Reminders:
October Gardening Reminders:
Desert Nurture Website Blog:
------------------------------------------------------------------------------------------------------------
Questions?
We understand some of you may still have questions regarding these changes. We always do our best to have clear communication with you and provide quality service. Please understand that as an business we must make changes to support our infrastructure and survive as a locally owned small business.
Thank you for your continued support and understanding!💛
Give us a call 520-335-3373
*Irrigation warranties are included with your system installation, this information will be in your estimate or invoice. Examples would be; if a leak occurs due to our mistake, we will come and fix it under warranty or if we forgot to set the timers, we will come and do that without charge. Any other issues or damage due to nature, owner neglect, system malfunctions, or additional request not part of the original service are usually not under warranty.
Save this for future reference! ✅
We will only send out emails when it's vital for client awareness and to share important changes.
Not interested? If you no longer wish to be on our customer list, kindly send us an email and we will remove you from our system.
Please note this will completely remove you as a client and erase any history and information from jobber including your client hub.
This was an email sent to our client list that we are posting for reference and general information.
520-335-3373
Comments